Medical Virtual Assistant - Patient Calls, Scheduling & Prior Authorizations

Other Jobs To Apply

This a Full Remote job, the offer is available from: Asia, APAC, Philippines

Job Title: Medical Virtual Assistant – Patient Calls, Scheduling & Prior Authorizations

Position Type: Part-Time | 25 hours per week
Work Schedule: Eastern Standard Time (EST)

  • Monday–Wednesday: 9:00 AM–5:00 PM (1-hour unpaid lunch)
  • Thursday: 9:00 AM–1:00 PM

Location: Remote – Philippines
Pay Rate: $5–$6 USD/hour, depending on experience

About the Client

Our client is a U.S.-based medical practice specializing in Nephrology (kidney care) and Internal Medicine. The practice provides specialized medical care and is seeking a reliable, organized, and patient-focused Medical Virtual Assistant to support incoming patient calls, appointment scheduling, prior authorizations, and daily administrative operations.

Key Responsibilities

1. Incoming Patient Calls – PRIMARY FOCUS

  • Answer and manage incoming patient calls promptly and professionally.
  • Respond to patient inquiries with a friendly, compassionate, and patient-focused approach.
  • Manage a high volume of incoming calls while balancing other responsibilities.
  • Maintain a daily log of patient names and submit the list to the client at the end of each workday.

2. Patient Appointment Scheduling – SECONDARY FOCUS

  • Schedule and coordinate patient appointments.
  • Manage scheduling requests accurately and efficiently.
  • Support smooth patient communication and appointment coordination.

3. Prior Authorization Processing – THIRD PRIORITY

  • Process prior authorization requests.
  • Maintain accurate information and attention to detail when handling authorization-related tasks.

4. General Administrative Support

  • Assist with daily medical office administrative tasks as needed.
  • Support practice operations while maintaining patient confidentiality.
  • Use or learn NextGen EHR and Weave VoIP for relevant workflows.

Requirements

  • Experience working with medical practice operations.
  • Ability to manage a high volume of incoming calls while multitasking efficiently.
  • Strong organizational skills and excellent attention to detail.
  • Excellent verbal and written communication skills.
  • Professional, friendly, and compassionate phone demeanor.
  • Familiarity with HIPAA compliance and patient confidentiality.
  • Reliable, dependable, and proactive, with the ability to work under minimal supervision.
  • Comfortable learning and using NextGen EHR and Weave VoIP systems.
  • Patient-focused approach to communication and administrative support.

Preferred Qualifications

  • Previous experience in a healthcare or medical office setting.
  • Hands-on experience handling incoming patient calls and appointment scheduling.
  • Experience processing prior authorizations or supporting insurance-related workflows.
  • Familiarity with NextGen EHR, Weave VoIP, or similar healthcare systems.

Performance Expectations

  • Answer incoming patient calls promptly and support efficient appointment scheduling.
  • Maintain an accurate daily log of patient names.
  • Submit the patient name log to the client at the end of each workday.

Basic Requirements

  • Must speak and write English clearly and professionally.
  • Must have relevant work experience.
  • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
  • Must be available to attend video meetings with camera on when required.

Technical Requirements

  • Computer: Reliable laptop or desktop computer.
  • Internet: Stable high-speed internet connection (minimum 25 Mbps).
  • Audio: Noise-canceling headset.
  • Video: Working webcam for virtual meetings.
  • Workspace: Quiet and professional work environment.

Benefits

  • Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
  • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
  • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
  • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
  • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
  • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
  • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
  • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.

This offer from "Winning Assistants LLC" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Other Jobs To Apply

Visa Sponsorship Unskilled Jobs in Denmark for Foreigners

Jobs in Canada for foreigners | Apply now

Admin Job ( Remote)

Client Service Executive (CSE) (For Singapore & Malaysia Citizen)

Community Assistant - Student Housing Tours (Part-Time)

part time online works (Typing)

Work at home Data Entry Clerk - Part Time

Manager

CASHIER

Applications and Range Systems Manager - Military Veterans

Seasoned Remote Data Entry Specialist – 3 to 6 Hours Weekly, $590/Week, High‑Paying Part‑Time Opportunity with brighthush

American Express Communications Remote Jobs $30/Hour Job ID- 1277 Job ID- 3545

amazon work from home $15+/ Hour (Sign on Bonus!)!

Administrative Data Entry (Work at home) Entry Level

Health Insurance Advocate

Coca-Cola Data Entry Clerk (Remote)

Concierge – Medical Data Entry Specialist (Evening / Overnight) – Remote Pharmacy Support & Medication Procurement Excellence

Online Overnight Positions | $25–$35/Hour Remot...

Medical Scribe | Scribe reputed company | reputed company

Experienced Remote Data Entry Specialist – reputed company/Part-Time Opportunities for Detail-Oriented Individuals to Work from Home with reputed company

Senior Commercial Operations Specialist - Spine

Customer Service Representative, South Austin

Operations Manager - Virtual Property Management

Online Product Reviewer (Entry Level / No Experience)

Travel OR Nurse: High Pay & Flexible 13-Week Assignments

Cyber Security Analyst | Upto $2150 Part-time

Work at Home No Experience Chat Assistant Entry Level

Entry-Level Virtual Customer Representative – Remote Sales Specialist with Unlimited Commission, Client Relationship Management, and Flexible Work‑From‑Home Opportunities

Relocate to Greece EU Holders - Full-time

RNs & LPNs: Build Income Beyond the Bedside

Remote Business Account Expert (Virtual)

Call Center Service Reps Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Entry‑Level Remote Chat Representative – Customer Support Specialist with Live Chat, Sales, and Multilingual Communication Expertise

Virtual Medical Assistant

Remote IT Manager, Quality Assurance & Automation

Ups Data Entry Work At Home Jobs – Apply Now

Remote Travel Consultant II- Emergency Service Center

Part-Time Evening Remote Data Entry Specialist – High-Accuracy Information Management & Database Administration

Remote Game Tester - Earn up to $500 per game - Now Hiring

Part Time Work From Home Remote Data Entry - Teen Jobs

American Airlines Home Jobs, Remote Airline Jobs @ Get Dream Job

Duty Manager, Airport Customer Operations - DFW

Part Time Telehealth Registered Nurse

Data Analyst/Python Programmer - Remote

Remote Career Starter Role (Entry-Level | Training Provided | WFH) Start ASAP

Utilization Mangement Nurse Consultant - Work at Home - CST

Manager, Worldwide Education (Remote, US) Johnson and Johnson MedTech, Electrophysiology

Virtual Data Entry Assistant (100% Remote)

Remote Chat Jobs Part Time Evening – No Phone, Set Your Own Hours | $25–$35/hr

Work from home [Part time data entry jobs] Delta Airlines Careers Remote Online Jobs From Home Job ID- 679 Job ID- 2882

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...