About the position

At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections. We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment. Job Overview: We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.

Responsibilities

• Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
• Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
• Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
• Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
• Filter and report inappropriate comments or behavior to the relevant teams promptly.
• Coordinate with the marketing and host teams to facilitate smooth live sessions.
• Track viewer engagement and provide feedback for future live stream improvements.
• Help manage inventory questions or issues related to products being showcased.
• Stay updated on new TikTok features and best practices for live selling.

Requirements

• Prior experience in live chat moderation, social media management, or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong understanding of TikTok platform features and live streaming environment.
• Ability to remain professional, patient, and attentive during live sessions.
• Good problem-solving skills and quick decision-making.
• Detail-oriented with the ability to multitask effectively.

Nice-to-haves

• Knowledge of e-commerce and live selling environments.
• Experience working with fast-paced digital content.
• Multilingual abilities are a plus.
• Passion for social media trends and online community building.

Benefits

• Flexible working hours aligned with live session schedules.
• Opportunity to be part of a growing, innovative brand.
• Collaborative team environment focused on creativity and engagement.