Overview

Remote US | Full-Time | Entry-Level to Early Career. Join the team thats powering a new era of knowledge work in the contact center. About Balto: Balto helps contact centers coach agents in real time, powering better conversations and business outcomes through AI. Our customers trust us with sensitive dataand we take that responsibility seriously. Thats where you come in. Were looking for a Jr. Information Security Compliance Analyst to join our growing security team. Youll be hands-on in the day-to-day operations of our security and compliance program, helping ensure we meet the highest standards for protecting customer data and supporting industry certifications like SOC2 and PCI-DSS.

What Youll Do

• Youll be on the front lines of our security compliance efforts, supporting day-to-day processes and helping us stay audit-ready.


• Daily monitoring of security logs and alerts for anomalies


• Conducting vendor security reviews and supporting due diligence assessments


• Answering security questionnaires from customers and prospects


• Performing PCI-DSS checks and assisting with other regulatory control reviews


• Executing QA checks on call audio to ensure compliance with privacy policies


• Supporting internal audits and compliance reporting


• Assisting with documentation, policy updates, and control testing


• Collaborate with Security, Engineering, and Customer teams to secure a modern AI-powered SaaS platform


• This remote role can be completed from anywhere in the United States, but eligibility to work in the US is required.


• Occasional travel for in-person all-hands events up to 4 times a year is mandatory.

Who You Are

• Detail-oriented and curious about how systems work and stay secure


• You might have some experience in IT, security, risk, or complianceor youre eager to learn


• Youre organized and self-directed, but love collaborating to solve complex problems


• Youre a clear communicator and can translate technical info into human language

Bonus Points For

• Familiarity with SOC 2, ISO 27001, PCI-DSS, or cloud security principles


• Experience with compliance tools like Drata, Tugboat Logic, or Vanta


• A Security+ or similar certification (or a plan to earn one)

Our Culture

Were AI Obsessed. At Balto, we dont just build AIwe live it. If youre building your own GPTs in OpenAI, AI-coding your own side projects in Replit, following the latest drops from Google, OpenAI, Anthropic, Meta, and xAI, reading essays and papers about LLMs, and generating visuals with MidJourney or videos with VEO, youll likely feel right at home.

Why Balto

• Fully remote team work from anywhere in the US


• Mission-driven culture with smart, supportive, AI-obsessed teammates


• Career growth this role is built for someone who wants to level up fast


• Great benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more

Apply Now: Ready to put your security skills to work at a company that breathes AI? Apply here or send us your resume and a short note about what makes you curious.