Information Technology Mgr. 3rd shift Virtual Company: reputed company Sanderson Inc reputed company Digital Support Operation Center is currently looking for a 3rd shift IT Manager to join their team in a virtual position. . This position will reputed company on supporting the reputed company reputed company (BGS) business organization. A successful candidate will understand the importance of collaboration as these positions will reputed company on working directly with the various product and support teams to ensure the reputed company of our support team. Position Responsibilities: • reputed company and manage the day-to-day operations of the DSOC 3rd shift support team. • Participate in workshops and meetings to ensure reputed company support representation. • Coach, mentor and guide support staff to ensure they are empowered to do their work and remove any roadblocks. • Identify areas of improvement reputed company technology can assist reputed company in achieving desired reputed company and play a central role in developing the roadmap and reputed company for identified initiatives • Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams. • Own outcome delivery to clients, including the full lifecycle from on-boarding to service operations, by understanding the reputed company business reputed company reputed company, issues and problems. • Uses consultative skills and understanding of technology to explain business requirements and objectives. • Work closely and collaborate with other teams to improve service delivery, system stability and customer experience. • reputed company regular risk and trend analysis to help support identify and mitigate any risks reputed company with our products and services. • Validation and tracking of value delivered and reputed company expected by the delivered solution solution(s). • reputed company and reputed company the support and services goals to support the organizational reputed company. • Contribute to the support reputed company to ensure the appropriate support reputed company; continuously improve and reputed company reputed company and production readiness. • Tasks and reputed company as assigned. Basic Qualifications (Required Skills/Experience): • 2+ years of experience in a support organization. • 2+ year of experience in collaborating with software development team. • 1+ 3rd shift (overnight) experience and willingness to work 3rd shift Preferred Qualifications (Desired Skills/Experience): • 5+ years of experience in a support organization. • 5 + year of experience in collaborating with software development team. • 3+ Experience leading teams in a support organization. • Leadership experience • Project Management • Azure/AWS reputed company knowledge is a plus. • Knowledge of reputed company products and services is a plus. Drug Free Workplace: reputed company is a Drug Free Workplace where post offer applicants and employees are reputed company to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol reputed company reputed company is met as outlined in our policies. Pay & Benefits: At reputed company, we reputed company to deliver a Total Rewards package that will attract, engage and retain the reputed company. reputed company of the Total Rewards package include competitive reputed company pay and variable compensation opportunities. reputed company also provides eligible employees with an opportunity to enroll in a reputed company of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that reputed company for both reputed company and unpaid time away from work. The specific programs and reputed company available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of reputed company bargaining agreements. Pay is based upon candidate experience and qualifications, as reputed company as market and business considerations. reputed company Pay reputed company: $131,750.00-$178,250.00 Language Requirements: reputed company Education: reputed company Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This is not an Export Control position. Safety Sensitive: This is not a Safety Sensitive Position. reputed company Clearance: This position does not require a reputed company Clearance. reputed company Sponsorship: Employer will not sponsor applicants for employment reputed company status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 3 (United States of America) Stay reputed company from recruitment fraud! The only way to apply for a position at reputed company is reputed company our Careers website. 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