Inbound/Outbound Queue Associate

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Job Description:

  • Manage and monitor inbound and outbound authorization work queues
  • Receive, review, and process authorization requests and supporting documentation
  • Review requests for completeness and identify missing or incomplete information
  • Route authorization requests to the appropriate team or department
  • Process fax, email, and electronic submissions related to service authorization activities
  • Respond to authorization-related inquiries and provide status updates
  • Enter and maintain accurate information within authorization and care management systems
  • Document actions and maintain required records
  • Support administrative and operational workflows related to service authorizations
  • Monitor pending requests and assist with follow-up activities
  • Maintain productivity, accuracy, and quality standards while managing a high-volume workload
  • Assist with special projects, backlog reduction efforts, and operational initiatives

Requirements:

  • High School Diploma or GED required
  • Strong communication, customer service, and organizational skills
  • Ability to work effectively in a fast-paced, high-volume operational environment
  • Strong verbal and written communication skills
  • Proficiency with Microsoft Office applications and data entry systems
  • Ability to prioritize and manage multiple tasks while meeting established deadlines
  • Strong attention to detail and commitment to accuracy
  • Experience in healthcare, Medicaid, managed care, service authorization, administrative support, or customer service preferred

Benefits:

  • CVS Health bonus, commission or short-term incentive program in addition to base pay
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Paid time off
  • Retirement savings options
  • Wellness programs
  • Other resources supporting physical, emotional, and financial well-being, based on eligibility
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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...