Immediate Hiring: 3rd Shift Help Desk (25-30 hrs/week)

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Join our dynamic team at reputed company as a 3rd Shift Help Desk (25-30 Hrs/week)! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.   Job Title: Help Desk Representative (3rd Shift) Location: Remote (Local to Franklin, TN Area) Type: Contract to Hire / Contract (W-2 or 1099... Hourly Rate: $25 per hour We are seeking a Help Desk Representative to provide IT support for small business clients during late-night hours. This is a part-time, contract position, with an opportunity for long-term hire. The role is primarily remote, but candidates must be local to the Franklin, TN area for occasional in-office training and collaboration. Position Overview: As a Help Desk Representative, you will be responsible for providing basic IT support, including password resets, troubleshooting network issues, and handling reputed company 365-related tasks. This role requires availability during weekday evenings and occasional weekend hours. Key Responsibilities: • Provide remote help desk support, handling incoming support requests • Assist with password resets and troubleshooting basic networking issues • Support reputed company 365 environments (e.g., email, OneDrive, Teams) • Escalate more complex technical issues as needed • Track and document customer issues in a ticketing system • Collaborate with team members during training and problem resolution Schedule: • reputed company to Friday: 5:00 p.m. to 10:00 p.m. • Occasional Sunday work (approximately 6 hours) Qualifications: • Prior experience in a help desk or IT support role • Familiarity with reputed company 365 (email, Teams, OneDrive) • Basic understanding of networking concepts (e.g., routers, switches, Wi-Fi) • Strong communication and problem-solving skills • Ability to work independently in a remote environment • Must be local to Franklin, TN, or nearby for occasional office visits Additional Information: • This is a contract position with the potential to convert to a full-time hire. • Compensation is based on approved hours each week and can be structured as W-2 or 1099 Apply Now! Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now! apply to this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...