Role Description

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our direct customers as well as from our partners. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct clients, partners and other key stakeholders.

• Ensure the timely and successful delivery of Sherweb’s solutions according to customer needs and objectives.
• Accompany our customers on their journey of learning by providing full platform training, onboarding, and supporting both new and existing customers.
• Collect customer feedback and identify opportunities to continuously improve our product and service offerings.
• Provide pre- and post-sales support.
• Play an important role in retaining our customers and partners by offering best-in-class, efficient and professional solutions as required.
• Have a strong focus on first-contact resolutions and problem-solving with a high sense of urgency to understand and resolve customer issues.
• Drive customer engagement and delight through meaningful and memorable conversations.

Qualifications

• You are driven by helping customers.
• You take pride in resolving issues within tight timelines.
• You are passionate about Customer Experience and in delighting them at each contact.
• You are a natural, personable and dedicated team player.
• Prior customer contact experience (telesales, call center, helpdesk).
• Familiarity with Managed Service Providers (MSPs) and their operations.
• Excellent communication and interpersonal skills.

Benefits

• A welcoming and diverse culture where different perspectives help us discover better ways forward.
• Modern tools and technologies that empower you to do your best work.
• A results-driven environment that values initiative, curiosity, and fresh thinking.
• The freedom to take ownership, try new approaches, and make a meaningful impact.
• Annual performance and compensation reviews that recognize growth and contribution.
• Talented, supportive colleagues who are always willing to share knowledge and learn from one another.
• A flexible total rewards package designed around you.
• Competitive base salary.
• Vacation entitlement that recognizes your previous experience.
• Additional paid time off to rest, recharge, and come back inspired.
• Flexible benefits that adapt to your needs and stage of life.
• Flexible savings options to help you plan for what's next.

Company Description

Our people are spread across different locations, backgrounds, and experiences, but we make time to connect. From virtual events to in-person gatherings, SherwebLife brings us together to celebrate, learn, have fun, and create memorable moments throughout the year.