Job Summary: Cleans and maintains the appearance of the FOH and BOH facility, restrooms, outer buildings, and other areas as assigned in a quick and efficient manner while also delivering exceptional interactions with all guests and fellow team members.

Essential Job Functions:

• Cleans trash cans and ash trays
• Vacuums carpeted areas
• Sweeps and mops tile, brick, and concrete areas
• Picks up dirty cups and glasses throughout the facility
• Polishes furniture and fixtures
• Operates and maintains light equipment necessary to perform job functions to include vacuums
• Deep cleans areas, including (but not limited to) shampooing carpets, stripping & waxing floors, and high dusting
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other departments
• Other duties as assigned

Experience and Qualifications:

• Must be at least 18 years of age or older and have the ability to obtain and retain KRGC Gaming License.
• One year of direct customer contact experience, preferred
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audio cues
• No known allergic reaction to cleaning chemicals
• Must have basic English communication skills
• Must be able to bend, reach, kneel and grip items
• Must be able to lift items weighing up to 50 pounds
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.