Domestic Relocation Consultant II at Anywhere Real Estate: 100% Remote (US)

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Title: Domestic Relocation Consultant II - US Remote

Location: United States

Job Description:

RELOCATION CONSULTANT 2 - REMOTE

PRIMARY FUNCTION:

The Relocation Consultant II serves as the "navigator" of the relocation process for his/her domestic transferees. Responsibilities including, but are not limited to administering relocation policy/program; counseling on best utilization of resources; reviewing and interpreting marketing reports, appraisals and inspections, oversee equity funding process; coordinating the shipment of household goods, destination services and expense management. Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely efficient manner through delivery of excellent service.

MAJOR DUTIES AND RESPONSIBILITIES:

  • Maintain an assigned caseload, while delivering impeccable customer service to external and internal customers.
  • Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement. Provide exemplary customer service to transferee and his/her family.
  • Demonstrates knowledge of Cartus'' products and services in all interactions with client and customer Coordinate / Facilitate Cartus'' core products and services to assigned customers according to prescribed Cartus standards.
  • Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue.
  • Ensure data integrity in all Cartus systems.
  • Maintain compliance with Cartus'' corporate policies, programs, and standards.
  • Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property.
  • Establish effective working relationship with Network and Non-Network brokers in implementation of primary functions
  • Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
  • Coordinate development of agents property action plan and market updates as required by specific client contracts and programs
  • Serve as an objective real estate subject matter expert and resource to internal and external customers
  • Maintain working knowledge of corporate client policy in management of critical marketing information and events

KEY DIMENSIONS:

  • Clear and concise written and verbal communication skills.
  • Customer advocacy and superior customer service skills.
  • Strategic thinker- strong judgment and decision making skills.
  • Interpersonal / Influencing skills
  • Detail oriented; ability to multitask
  • Ability to work in a team environment
  • Cultural awareness
  • Innovative and resourceful
  • Computer Literacy
  • Flexibility
  • Manage stress & pressure
  • Ability to plan and organize.

QUALIFICATIONS / SELECTION CRITERIA

  • Two years prior relocation/ real estate experience with home sale closings
  • College degree or equivalent preferred
  • Two years Customer service experience in call center environment
  • Influential verbal and written communication skills
  • Strong organizational and analytical
  • Job ShiftDay
  • BrandCartus
  • Market Minimum Salary25.64
  • Market Maximum Salary35.90
  • EEO StatementEOE including disability/veteran
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...