Job Description Job Title: Data Center Technician Location: Buckeye, AZ (Onsite) Duration: 12 Months Schedule: Wednesday - Sunday, 10:30 PM - 9:00 AM ET (Overnight Shift) Job/Role Description: This role is responsible for supporting overnight hardware operations in a live, enterprise data center environment. This position will work largely independently during overnight shifts, executing scheduled changes, performing hardware maintenance, and responding to hardware and environmental issues, with escalation support available. Perform hardware break-fix activities, including DIMM, disk, SFP/transceiver, cable, and power supply replacements according to documented implementation plans.
Execute scheduled changes, including power pulls/cycles, device decommissions, equipment unracking, server installations, and rack-and-stack activities. Follow established change management and decommissioning procedures to ensure accurate and compliant execution of data center operations. Manage ServiceNow change tasks (CTASKs), follow implementation plans, document accurate work notes, and complete task closures.
Escort and support vendor field engineers during hardware break-fix activities, installations, and maintenance. Respond to environmental and power alerts using monitoring tools such as PowerIQ and Sunbird. Troubleshoot and address physical infrastructure issues during overnight operations.
Handle secure media and perform grey-space activities in accordance with physical security procedures, including badge/DIRAK access and media destruction or salvage handling. Prepare and distribute daily shift and change summaries to leadership. Maintain adherence to operational procedures, change control requirements, and data center safety standards.
Required Qualifications Prior experience in enterprise data center operations, hardware maintenance, or infrastructure support. Hands-on experience with rack-and-stack activities, structured cabling, and hardware component replacement. Experience executing and documenting changes using ServiceNow or an equivalent IT Service Management (ITSM) platform.
Ability to work independently during overnight shifts with limited supervision. Previous experience successfully working overnight shifts is highly preferred. Strong troubleshooting, analytical, and problem-solving skills.
Ability to make sound decisions and respond effectively to hardware and environmental incidents. Experience following documented implementation plans, change management procedures, and operational processes. Ability to perform physical data center tasks, including lifting equipment, working on ladders, and spending extended periods on the data center floor.
Strong organizational skills and attention to detail. Effective written and verbal communication skills. Ability to work collaboratively with vendors, technical support teams, and leadership.
Must be available to work onsite full-time, Wednesday through Sunday, during the designated overnight shift. Preferred Qualifications Familiarity with Cisco networking equipment and data center hardware. Experience with Data Center Infrastructure Management (DCIM) tools, particularly Sunbird.
Basic scripting knowledge. Experience working in a change-controlled environment with Change Advisory Board (CAB) processes.
