Customer Service Rep 1

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In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

The Customer Service Representative I serves as a key member of the Field Compensation Department, providing exceptional service and support to Primerica agents. In this role, you will handle both telephone and written inquiries related to commissions and compensation matters. Successful candidates are customer-focused, detail-oriented, and able to effectively manage a high volume of inquiries while maintaining professionalism and accuracy.

You will be responsible for identifying and resolving issues, recognizing priority situations, conducting thorough research, performing necessary corrections, and documenting findings accurately. The ideal candidate is a strong communicator who can think critically, make sound decisions, and deliver a positive customer experience in every interaction.

Responsibilities & Qualifications

  • Respond to incoming telephone and written inquiries from agents regarding commissions and compensation matters.
  • Research and resolve customer concerns accurately and efficiently.
  • Ask probing questions to identify the root cause of issues and provide appropriate solutions.
  • Recognize and escalate priority situations to the appropriate parties when necessary.
  • Complete all required corrections and follow-through actions identified during customer interactions.
  • Document research, resolutions, and customer communications thoroughly and accurately.
  • Maintain a professional and courteous demeanor, even in challenging customer situations.
  • Consistently meet quality, productivity, and service standards.
  • Develop and maintain a strong understanding of company products, policies, and procedures.

Qualifications, Skills, and Abilities:

  • High School Diploma or GED required.
  • Previous call center or customer service experience preferred; a minimum of one year is a plus.
  • Excellent customer service and interpersonal skills.
  • Strong verbal and written communication abilities.
  • Ability to organize and present information clearly and concisely in both verbal and written formats.
  • Strong problem-solving and decision-making skills.
  • Ability to manage high-volume call activity while maintaining quality service.
  • Ability to remain professional when handling difficult or irate customers.
  • Strong attention to detail and accuracy.
  • Proficient PC skills, including intermediate Microsoft Word knowledge.
  • Ability to learn and retain knowledge of company products, policies, and procedures.

Salary:

  • $30,000-$33,000 based on experience

FLSA status:
This position is exempt (not eligible for overtime pay):

No

Our Benefits:

  • Day one health, dental, and vision insurance

  • 401(k) Plan with competitive employer match

  • Vacation, sick, holiday and volunteer time off

  • Life and disability insurance

  • Flexible Spending Account & Health Savings Account

  • Professional development

  • Tuition reimbursement

  • Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

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