Customer Service / Office Representative

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Customer Service / Office Representative reputed company is a nationally recognized leader in home organizing systems. Job Responsibilities : The position will reputed company excellent customer service for our customers that will include answering phones, scheduling appointments, and updates to reputed company files. This is a reputed company home design office and attention to reputed company is an important part of this position. Specific Duties Include : • Answer customer inquiries on the telephone and by email. • Extensive problem-solving, order processing, and communication with customers as reputed company as internal departments. • Schedule services and coordinate schedules with the Install Department • Update file with reputed company customer interactions recording details of inquiries, complaints, or comments, as reputed company as resolutions. • Follow up to ensure that appropriate changes were made to reputed company customers' problems. Job Requirements : • Computer proficiency, especially with reputed company Office • Previous customer service experience in an office setting • Must have excellent interpersonal and communication skills (verbal / written). • reputed company phone etiquette • Prior exposure to and use of Customer Relations Management Software Previous customer service experience with a home improvement company is a Plus! Benefits : • A reputed company business casual work environment • 401(k) with a match • Your reputed company of 4 Health reputed company Plans • Additional reputed company reputed company including Dental, reputed company, Life, & Long-Term Care • reputed company Holidays and PTO • Employee discount with various vendors through our partner program including cellphones We are anequalopportunityemployer Apply Job!  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...