CSR Patient Access Center | UF Patient Access Center | Days | Full-Time | REMOTE

Other Jobs To Apply

No other job posts for this day.

<strong>Overview</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 3.7958in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 3.7958in;"><p style="margin: 0in; font-family: Calibri; font-size: 14.0pt;"><span style="font-weight: bold; text-decoration: underline;">Summary:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin-top: 2pt; margin-bottom: 0pt; font-family: Calibri; font-size: 11.0pt;">Delivers excellent customer service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling and referral of patients to faculty physicians based on knowledge of administrative protocol and University of Florida physician specialties.</p></div></div></div> <br><strong>Responsibilities</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 5.2916in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 5.2916in;"><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 14.0pt;"><span style="font-weight: bold; text-decoration: underline;">Responsibilities:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system.</span></li></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Act as patient advocate to facilitate problem resolution via telephone in a timely and courteous manner.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments and up to date information on all established patients across multiple provider specialties as assigned.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Provide patients verbally and through confirmation letter, notification of all appointments to include location, provider, required ancillary services, preparations and payment requirements.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Verify insurance information. Verify benefits and insurance referral information.</span></li></ul><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Intercede on the patient's behalf as necessary to arrange for special services, i.e. interpreters for both the hearing impaired as well as those with language barriers, wheel chairs and other special transportation needs.</span></li></ul></div></div></div> <br><strong>Qualifications</strong><br><br><div style="direction: ltr; border-width: 100%;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 9.1645in;"><div style="direction: ltr; margin-top: 0in; margin-left: 0in; width: 9.1645in;"><p style="margin: 0in; font-family: Calibri;"><span style="font-weight: bold; text-decoration: underline; font-size: 14.0pt;">Qualifications</span><span style="font-weight: bold; text-decoration: underline; font-size: 12.0pt;">:</span></p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Experience Requirements: </span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year Data Entry - Required</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">2 years - Clerical/customer service -ideally in a health care related industry - Preferred</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year -Third party payors and computer experience for inputting data and reviewing patient demographic material - Preferred</span></li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">1 year- Call center experience - Preferred</span></li></ul></ul><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Education:</span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">High School Diploma or GED equivalent - Required</span></li></ul></ul><p style="margin: 0in; margin-left: .75in; font-family: Calibri; font-size: 11.0pt;"> </p><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-weight: bold; text-decoration: underline; font-family: Calibri; font-size: 11.0pt;">Additional Duties:</span></li><ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="circle"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: Calibri; font-size: 11.0pt;">Additional duties as assigned may vary.</span></li></ul></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 13.0pt;"> </p><p style="margin: 0in; margin-left: 1.125in; font-family: Calibri; font-size: 13.0pt;"><span style="font-weight: bold; text-decoration: underline;">UFJPI is an Equal Opportunity Employer and a Drug-Free Workplace.</span></p></div></div></div>

Back to blog

Other Jobs To Apply

Overnight Contact Center Phone Banker

HCM Project Manager(Remote Position)

Brand Advocate Representative - Nationwide Remote

Experienced Remote Professionals Wanted: High-Paying Career Opportunities without a Degree

Inflight Attendant

Delta Airlines Work From Home Remote Jobs In USA

Apple Jobs From Home, Apple Work From Home @ Job8een ( Financing Agent )

Talent Acquisition Representative - Remote

Fully Work From Home Client Service Representative

Recovery Specialist Associate - Call Center

Digital Banking Support Representative (Part-Time)

Experienced Full Stack Data Entry Clerk – Remote Data Management and Administration

Virtual Interior Designer (sketch up Expert) Contract Position

Work from Home - Pharmacy Tech Support/Call Center Rep (10a-7p ET) - National

Aircraft Cleaner - (DL Required) JFK Airport

Utilization Management Nurse Consultant (Remote)

`Urgently Hiring| 100% Remote | Entry Level Leadership | Free Full Training | No Experience Needed | Start ASAP

Airport Wheelchair Agent - Passenger Mobility Champion

Social Media Specialist - Remote Work

HR Generalist - Part-Time

Hiring now: Certified Nursing Assistant (CNA) - No interview Required

Area Manager II

Warehouse Associate - Washroom Operator - 2nd Shift

Paid Product Tester (Hiring Immediately)

EPIC Clarity Reporting Analyst (100% REMOTE/NO C2C)

Stocker - Aisle

Amazon Delivery - $22.25 - $32.50+, WEEKLY PAY, EARLY START - Deliver2U

B2B Outside Sales Representative

Warehouse Associate (PT/FT with 1st/2nd/3rd shift openings)

4 - Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time

Accountant 2 - Cashiering and Cash Management - Davis, CA, Job ID 89228

Amazon Package Delivery Driver - Earn $15.00 - $26.50/hr

App Content Reviewer- Remote

`Beginner-Friendly Remote Role | Flexible Hours | Start ASAP

Virtual Receptionist

Student Nurse Extern - Hands-On Bedside Experience

Remote Customer Services Representative Remote Full time - Part time

BWI Aircraft Fueler up to \$15.00- Open Availability Required

Amazon Delivery Driver

Closing Kitchen Helper - Part Time

Remote Client Agent (Work From Home) | Flexible Schedule

Sales Representative - Remote

Hiring Now: Remote Overnight Jobs Tackle Night ...

Customer Service Rep(06901) - 1838 Cooper St.

Work From Home Overnight Jobs | Reputation Management and SEO | $25 - $30/hr

Clinical Review Nurse – Prior Authorization (Hospice)

Manufacturing / Production Supervisor

Duane Reade Stockperson

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)

Amazon Delivery Driver

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...