Communications Specialist II

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<strong>Pay Plan Title: </strong> Communications Specialist II<br><br><strong> Working Title: </strong> Communications Specialist II<br><br><strong> Position Number: </strong> 51315<br><br><strong> FLSA Status: </strong> Non-Exempt<br><br><strong> Posting Salary Range: </strong> $56,270 - $69,898<br><br><strong> Office Location: </strong> Remote within North Carolina<br><br><strong>Posting Details<br><br></strong><strong> Make an Impact <br><br></strong>Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.<br><br><strong> Why Work for Us </strong> ?<br><br>Trillium believes that empowering others begins with supporting our team. We offer our employees:<br><br><ul><li> A collaborative, mission-driven work environment </li><li> Competitive benefits and work-from-home options for most positions </li><li> Opportunities for professional growth in a diverse inclusive culture <br><br></li></ul>Every day, our work changes lives – from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.<br><br>If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!<br><br><strong>What We’re Looking For<br><br></strong>Trillium Health Resources has a career opening for a Communications Specialist II to join our team!<br><br>The Communications Specialist II supports execution of communications and marketing activities across digital, print, and media channels. They help impact positive health outcomes and Trillium public perception through this role that develops content, applies brand and accessibility standards, and coordinates communication initiatives to ensure consistent delivery of accurate, audience-appropriate information that supports organizational objectives.<br><br><strong>On a Typical Day, You Might<br><br></strong><ul><li> Identify, develop, and shape member and community stories that show the depth and breadth of the experiences and outcomes of those Trillium serves, from cultivating story opportunities and first contact through final edit, across written, video, and audio formats. </li><li> Develop, write, edit, and proof content for websites, publications, and member communication materials. </li><li> Apply brand standards, accessibility requirements, and readability guidelines to all communications. </li><li> Coordinate development and distribution of email communications, including list management and reporting. </li><li> Maintain and update website content in coordination with internal teams and external partners. </li><li> Ensure all communications align with organizational branding guidelines and messaging standards. <br><br></li></ul><strong>Employee Benefits<br><br></strong>Trillium knows that work/life balance is essential. That’s why we offer:<br><br><ul><li> Typical working hours: 8:30 am – 5:00 pm; flexible work schedules available for some positions with management approval. </li><li> Work-from-home options available for most positions </li><li> Health Insurance with no premium for employee coverage </li><li> Flexible Spending Accounts </li><li> 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year </li><li> NC Local Government Retirement Pension (defined-benefit plan) </li><li> 401k with 5% employer match and immediate vesting </li><li> Public Service Loan Forgiveness (PSLF) qualifying employer </li><li> Quarterly stipend for remote work supplies <br><br></li></ul><strong>Required<br><br></strong><strong> Qualifications <br><br></strong><ul><li> High school diploma or GED and six (6) years of experience in communications, public relations, marketing, website design or maintenance, or social marketing; OR </li><li> Associate's degree and four (4) years of experience in communications, public relations, marketing, website design or maintenance, or social marketing; OR </li><li> Bachelor's degree and two (2) years of experience in communications, public relations, marketing, website design or maintenance, or social marketing; OR </li><li> Equivalent combination of education and experience. </li><li> Must have a valid driver’s license. </li><li> Must reside within North Carolina. </li><li> Must be able to travel within catchment as required. <br><br></li></ul><strong>Preferred<br><br></strong><ul><li> Experience writing for health care, behavioral health, public health, human services, government, or nonprofit audiences. Familiarity with Medicaid, plain-language writing, or person-first language is a plus. </li><li> Experience with videography and video editing, including filming interviews and editing short-form content for digital platforms. <br><br></li></ul><strong> Deadline for Application: </strong> <strong>Friday, October 23, 2026<br><br></strong><strong>How To Apply<br><br></strong>To be considered, submit your application and resume through our ADP Career Center. Your resume must include:<br><br><ul><li> Employer name, dates of service (month/year), average hours worked per week, and essential job duties </li><li> Education details (degree type, date awarded, institution, field of study) </li><li> Licensure/certification information, if applicable <br><br></li></ul>After submission, your resume will be reviewed to ensure it meets the essential criteria for the position. You’ll be notified by HR regarding your application status as appropriate. All applicants will receive a final update once the recruitment cycle closes.<br><br>Join our Talent Community through ADP to stay informed about future opportunities. Be sure to keep your resume updated in your profile.<br><br><strong> Trillium Health Resources is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. All candidates must pass a drug test as a condition of employment. <br><br></strong>#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...