Care Supervisor Bilingual Russian Speaking

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About the position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. We’re seeking a Bilingual Russian speaking Care Supervisor who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.

Responsibilities

  • May maintain elements of the assigned clients’ files, employee files and all related paperwork.
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
  • May provide direct training.
  • Assigns homecare aides based on the client’s overall needs and Plan of Care.
  • Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
  • Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
  • May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
  • Prepares and submits routine departmental reports as required.
  • Records and maintains accurate documentation of the client’s condition and overall service.
  • May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
  • Provides education and coaching on changes to a client’s Plan of Care.
  • Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
  • Ensures compliance with local, state and federal laws as well as with Company policies and procedures.
  • Performs other related duties as assigned.
  • Conducts performance reviews
  • Trains other associates
  • Directs work of other associates

Requirements

  • Excellent organizational skills; ability to multitask and manage multiple responsibilities.
  • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
  • Strong problem-solving skills; ability to deal with conflict in a professional manner.
  • Ability to multitask and manage multiple responsibilities.
  • Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
  • At least 18 years of age.
  • High school graduate or equivalent required; May require higher level of education or certification.
  • Bilingual Russian/English
  • Basic computer literacy and typing skills.
  • Current PPD, or Chest x-ray if applicable.
  • Other Requirements pursuant to state or local rules as applicable.

Nice-to-haves

  • Medicaid, Waiver, or Home Healthcare experience preferred.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee assistance programs and wellness initiatives
  • Flexible options to support a balanced life
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