Care Coordinator – Non-Clinical

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Job Description:

  • Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate
  • Place calls and create template-based letters regarding lab results for delivery to the patient in a timely manner
  • Review schedule on a daily basis to ensure that all pre-visit preparations have been completed
  • Call patients deemed to be at risk for a “no-show” prior to their appointment and inquire about their status
  • Initiate completion of forms for review and final signature by provider
  • Assist care team in regular completion of reports

Requirements:

  • High-school level education or equivalency
  • 2-4 years healthcare experience in outpatient clinics
  • Specialty/multispecialty clinics strongly preferred
  • Spanish fluency preferred

Benefits:

  • Competitive medical, dental, and vision insurance
  • Healthcare and Dependent Care FSA; Company-funded HSA
  • 401(k) with 4% match, vested 100% from day one
  • Employer-paid short and long-term disability
  • Life insurance 1x annual salary
  • 20 days PTO + 10 Company Holidays & 2 Floating Holidays
  • Paid new parent leave
  • Additional benefits to be detailed in offer
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