Call Scripter (IT Dept)

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Please send resumes to recruiter@answernet.com with the job title in the subject line.

This successful candidate in this entry level position will provide support for a variety of client/server & online systems, with a focus on agent call scripting. Daily responsibilities include performing basic analysis, design, development, reporting and data analysis for sites across the AnswerNet network in the US and Canada. This position will require participation in the technical design and functional specifications for new call scripts, enhancements, reporting and maintenance to existing call scripts. Our customers cover a wide range of industries, offering a great degree of variety in the applications we support.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Work with internal technical teams and internal and external customers to define requirements, propose
    solutions, and negotiate timelines.
  • Utilize Call Scripter to create call center agent scripts.
  • Create and execute test plans, and work with internal users to obtain approvals.
  • Performs other technical project duties as assigned.

MINIMUM QUALIFICATIONS

  • Professional experience with web scripting; HTML, CSS, JavaScript and Jquery
  • Familiarity with queries and any relational database (e.g., MySQL, MS SQL Server, etc.).
  • Knowledge of Windows and web-based applications, basic networking and internet knowledge, software
    installation, support and troubleshooting.
  • Familiarity with Microsoft Office products, specifically Excel
    SOFT SKILLS
  • Desire to acquire new skills and improve existing skills.
  • Ability to work in an extremely fast-paced, dynamic environment.
  • Organized and detail oriented, with an ability to manage multiple concurrent tasks.
  • Effective verbal and written communication skills that display an ability to explain and discuss complex
    analysis and programming issues in a manner that can be understood by non-technical persons.
  • Ability to establish and maintain working relationships with peers, leadership and business partners.
  • Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.

LOCATION: 100% REMOTE. MUST WORK US HOURS.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...