American Airlines Remote Jobs In USA Apply ! ( Customer Assistance Representative )

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American Airlines is hiring a Customer Assistance Representative in Springfield, Illinois. The position offers a salary of $21 per hour and requires a Bachelor’s degree.

Responsibilities

  • Greet customers when they enter the airport or arrive in the ticket area
  • Monitor the ticket area to ensure compliance with security policies and procedures
  • Assist customers with the Self‑Service CHIOSK check‑in and luggage processing (e.g., printing the shipping pass and receipt)
  • Perform service and maintenance of kiosks (e.g., loading paper, cleaning surfaces)
  • Resolve kiosk problems, identifying sources of errors and communicating necessary technological solutions
  • Check that customer hand luggage complies with FAA and American Airlines policies (e.g., dimensions, quantity)
  • Verify and compensate travel documents (e.g., passports, visas) for international travelers, using the kiosk database as needed
  • Assist with the processing of turnover (e.g., completing credit card transactions, self‑firming, checking weight)
  • Manage trailer lines for tickets based on exit times or special assistance to reduce wait times
  • Accept and activate customer luggage at the activation station
  • Coordinate physical movement of luggage throughout the ticket counter area (e.g., moving checked bags to the belt, positioning large bags)
  • Help customers verify compliance of assistance devices, sports equipment, and large articles with appropriate policies
  • Consult customers to customer service agents when appropriate
  • Execute authorization and verification of documents in the kiosks
  • Assist with the physical movement of non‑outpatient customers through the terminal area
  • Help unaccompanied minors with shipping, dropout, or other transport needs
  • Provide customers with information and instructions for doors
  • Perform layout activities (e.g., announce forgotten objects, request return of blocked bags) in applicable airports
  • Carry out additional tasks considered operationally necessary by Management, per the collective bargaining agreement
  • Maintain punctuality and occupation of assigned station or position, including required variable changes, weekend shifts, and mandatory training
  • Adhere to government regulations (DOT, FAA, TSA)
  • Adhere to company policies, procedures, and service standards
  • Use uniforms as required by company policy
  • Provide quality customer service in accordance with American Airlines guidelines
  • Utilize internal resources and systems during customer interactions

Minimum Qualifications

  • High school diploma, GED, or international equivalent
  • Must be at least 18 years old
  • Read, write, speak, and understand English fluently
  • Bilingual skills may be required for some locations
  • Valid driving license as required by local authorities
  • Complete pre‑employment drug screening, comprehensive background check, and/or fingerprinting to meet security and business requirements
  • Meet FAA criminal background checks to qualify for unescorted access privileges to Airport Security Identification (SIDA) display areas, if applicable
  • Obtain security badges from the appropriate airport authority and/or US Customs, if applicable
  • You must be authorized to work in the United States

Preferred Qualifications

  • Working knowledge of Saber or any other passenger service system
  • Previous face‑to‑face customer service experience
  • Experience working in a fast‑paced environment

Benefits

  • Travel benefits: access to 365 destinations across 6,800 daily flights worldwide
  • Health benefits: medical, dentistry, prescriptions, and vision coverage from day one, plus virtual doctor visits, flexible spending accounts, etc.
  • Wellness programs: resources and support to help you reach your best self
  • 401(k) program: available upon hire, with employer contributions after one year
  • Additional benefits: employee assistance program, pet insurance, discounts on hotels, cars, cruises, and more

It is possible to make reasonable adaptations for qualified individuals with disabilities.

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